Frequently Asked Questions (FAQ)

Last updated: August 6, 2025

Welcome to the Shoprijk FAQ (Frequently Asked Questions). We’re here to make your shopping journey as smooth as possible. Below you’ll find answers to the most common questions we receive. If you need additional support, feel free to reach out via our Contact Us page or email us at info@shoprijk.com.

1. How Long Does It Take to Receive My Order?

  • Processing Time: 1–2 business days (Mon–Fri, excluding UK public/bank holidays)
  • Shipping Time: 7–9 business days (Mon–Fri, excluding UK public/bank holidays)
  • Estimated Total Delivery Time: 8–11 business days from the date your order is placed

For complete details, please refer to our Shipping Policy.

2. Do You Offer Free Shipping?

Yes! We proudly offer free standard shipping on all orders within the United Kingdom. Learn more on our Shipping Policy page.

3. Where Is Shoprijk Based?

Shoprijk is operated by Brevo Ltd, located at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We specialise in Home & Garden, Kitchen, Gadgets, and Décor.

4. What Should I Do If I Receive a Faulty or Damaged Item?

If you receive a defective or damaged product, we’ll happily replace it free of charge. Please contact us and return the item within 30 days. Full instructions are available in our Refund Policy.

5. Can I Cancel an Order After Placing It?

Yes. We offer a 24-hour cancellation window. If you wish to cancel, please contact us as soon as possible—ideally within one day of placing your order.

6. What Is Your Return Policy?

Our return process is simple and stress-free. You’ll find full details on our Refund Policy page.

7. When Will I Receive My Refund After Returning a Product?

After we receive and inspect your return, we’ll initiate your refund. Most refunds appear on your original payment method within 7 business days, depending on your bank or payment provider. More info in our Refund Policy.

8. Are Your Products Covered by Any Warranty?

Yes, all our items come with a 30-day warranty. For specific terms and conditions, please see our Refund Policy.

9. How Do I Get in Touch with Customer Support?

You can reach our team via the Contact Us page or by emailing contact@shoprijk.com. We aim to respond within 1–2 business days.

10. Do You Ship Internationally?

At this time, we only ship orders within the United Kingdom. We do not offer international shipping.

11. What Payment Methods Do You Accept?

We accept the following secure payment options:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Mastercard
  • VISA

All transactions are processed in British Pounds Sterling (GBP). Learn more in our Billing Terms and Conditions.

12. Do You Have a Retail Store I Can Visit?

We are an online-only store. This allows us to offer competitive pricing and a broad selection of products without the overhead of a physical location.

13. Can I Place a Bulk or Wholesale Order?

Yes! We welcome bulk orders for businesses or organisations. Please contact our customer service team to discuss your requirements.

14. How Do I Exchange an Item?

To exchange a product, please follow the exchange guidelines outlined in our Refund Policy.

15. How Do I Track My Shipment?

Once your order is shipped, we’ll send you an email with a tracking number. You can also monitor your order status on our Track Order page.

Still Have Questions?

If your question isn’t covered here, please check our Shipping Policy, Refund Policy, or reach out via our Contact Us page.

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time, GMT/BST)
Response Time: We aim to reply to emails within 1–2 business days.

Contact information :

Thank you for shopping at the Shoprijk!